Privacy policy

At Salwa, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Shopsalwa.com (the “Site,” “we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, make a purchase, use our services, or otherwise communicate with us (collectively, the “Services”).

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, or applicable legal and regulatory requirements.

Any updates will be posted on this page, and the “Last updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically.

Information We Collect

The personal information we collect depends on how you interact with our Site and Services.

Information You Provide to Us

When you make a purchase, create an account, contact us, or otherwise interact with our Services, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction details

  • Payment confirmation information

  • Account details, where applicable

  • Customer service enquiries and correspondence

  • Any other information you choose to provide to us

Certain information may be required in order for us to provide specific Services, process an order, or respond to your request.

Information Collected Automatically

When you visit or use our Site, certain information may be collected automatically through cookies and similar technologies, including:

  • IP address

  • Browser and device information

  • Pages viewed and interactions with the Site

  • Referral information

  • General usage and browsing activity

This information helps us understand how customers use our Site and allows us to improve its performance, functionality, and customer experience.

Information from Third Parties

We may also receive information from third-party service providers that help us operate our business, including:

  • Shopify, our e-commerce platform

  • Payment service providers

  • Shipping and delivery partners

  • Email and customer communication providers

  • Analytics and advertising platforms

Information received from third parties is handled in accordance with this Privacy Policy and applicable data protection laws.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

  • Process payments

  • Confirm and manage orders

  • Arrange shipping and delivery

  • Provide order updates

  • Process returns or exchanges

  • Communicate with you regarding your purchase

Customer Service

We may use your information to respond to enquiries, resolve issues, provide support, and communicate with you about our products or Services.

Marketing and Advertising

Where permitted by applicable law, and with your consent where required, we may use your information to send you:

  • Promotional emails

  • Product updates

  • New collection announcements

  • Special offers and promotions

  • Personalized advertising

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Improving Our Services

We may use information about how customers interact with our Site to improve our products, website experience, customer service, marketing, and overall business operations.

Security and Fraud Prevention

We may process personal information where necessary to protect our customers and our business, including detecting, investigating, or preventing fraudulent, illegal, or unauthorized activity.

Legal and Regulatory Requirements

We may use, retain, or disclose personal information where necessary to comply with applicable laws, regulations, legal processes, accounting requirements, or requests from competent authorities.

Cookies and Similar Technologies

Our Site uses cookies and similar technologies to operate effectively, remember your preferences, understand how visitors use the Site, and support analytics and advertising.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of the Site.

As our Site is powered by Shopify, certain cookies may also be placed by Shopify in connection with the operation of our online store.

How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our Services.

These may include:

  • Shopify and other technology providers

  • Payment processors

  • Shipping and delivery companies

  • Customer support providers

  • Marketing and advertising partners

  • Analytics providers

  • Professional advisers and other service providers

We may also disclose personal information where required by applicable law, regulation, court order, or competent authority.

In the event of a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

We do not sell your personal information.

International Data Transfers

Some of our service providers may operate, store, or process personal information outside the United Arab Emirates.

As a result, your personal information may be transferred to countries whose data protection laws may differ from those in the UAE.

Where required by applicable law, appropriate safeguards will be used to protect personal information transferred internationally.

Third-Party Websites

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child in circumstances where consent or authorization is required, we will take appropriate steps to delete or otherwise handle that information in accordance with applicable law.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online service or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information transmitted through the internet.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and maintaining order records

  • Providing customer service

  • Maintaining business and financial records

  • Resolving disputes

  • Preventing fraud

  • Meeting legal, accounting, or regulatory obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, where legally permitted

  • Withdraw consent where processing is based on consent

  • Object to or request restriction of certain processing activities, where applicable

  • Request a copy of your personal information

  • Request the transfer of your personal information where applicable

To exercise any of these rights, please contact us at support@shopsalwa.com.

We may need to verify your identity before processing certain requests. Some rights may be subject to exceptions or limitations under applicable law.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise your privacy rights, please contact us:

Salwa
Dubai, United Arab Emirates
Email: support@shopsalwa.com

If your business operates under a different legal or licensed trading name, you may wish to include that legal entity name here as well.