Privacy policy
**Privacy Policy**
This Privacy Policy describes how Shopsalwa.com (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Shopsalwa.com or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms, please do not use or access any of the Services.
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### **Changes to This Privacy Policy**
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law. We recommend that you periodically review this page for any updates.
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### **How We Collect and Use Your Personal Information**
To provide our Services, we collect personal information about you from a variety of sources. The information we collect and how we use it depends on your interaction with us.
In addition to the specific uses outlined below, we may use your information to communicate with you, fulfill our legal obligations, improve our services, enforce our terms, and protect our Site and users.
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### **What Personal Information We Collect**
#### **Information You Provide to Us:**
We collect the following information that you provide directly:
- Contact details (name, address, phone number, email)
- Order details (billing/shipping address, payment confirmation)
- Account details (username, password)
- Customer support communications
- Other information that may be requested when you interact with us
Certain features may require specific information. If you choose not to provide it, those features may not function properly.
#### **Information We Collect Automatically:**
We automatically collect certain data using cookies and similar technologies, including:
- IP address
- Browser/device type
- Usage patterns and interactions with the Site
- Other information automatically gathered as you navigate our Site
#### **Information from Third Parties:**
We may collect information from service providers and partners:
- **Shopify**, our commerce platform provider
- **Paymob**, our payment processor based in the UAE
- Shipping partners and email service providers
- Advertising and analytics platforms
All third-party data is handled in accordance with this Privacy Policy and any agreements we have in place with these service providers.
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### **How We Use Your Personal Information**
We use the information we collect for the following purposes:
- **To process and fulfill orders:** Including payment processing through Paymob, shipping from Dubai, managing your account, and handling returns/exchanges.
- **Marketing and advertising:** With your consent or as permitted by law, we may send you promotional emails or display personalized ads. You can opt out of marketing communications at any time.
- **Security and fraud prevention:** To detect and address illegal or unauthorized activities, and ensure the integrity of our platform.
- **Support and service improvements:** To respond to inquiries, resolve issues, and continuously improve our offerings.
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### **Cookies**
We use cookies and similar tools for analytics, improving your experience, and advertising. For more on Shopify-related cookies, see Shopify's Cookie Policy. You can adjust your browser settings to disable cookies; however, please note that this may affect the performance of the Site and your user experience.
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### **How We Disclose Personal Information**
We may share your information with:
- Vendors and service providers (e.g., Paymob, Shopify, shipping companies)
- Marketing and analytics partners
- Our affiliates or within our corporate group
- Legal authorities or as part of business transactions (e.g., mergers or asset transfers)
We do not sell or share sensitive data for profiling purposes without your explicit consent.
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### **Cross-border Data Transfers**
Some of our service providers may be located outside of the UAE, and as a result, your personal data may be transferred to and processed in countries that may not have the same data protection laws as the UAE. We ensure that appropriate safeguards are in place to protect your data in accordance with UAE data protection laws.
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### **Third-Party Links**
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before sharing your information.
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### **Children’s Data**
Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from individuals under the age of 16, we will take steps to delete such data promptly.
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### **Security and Data Retention**
We use reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your data. We retain personal data only as long as necessary to fulfill orders, manage accounts, comply with legal obligations, and resolve disputes.
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### **Your Rights Under UAE Data Protection Law**
Depending on your location and under UAE data protection law, you may have the right to:
- **Access** the personal data we hold about you
- **Correct** any inaccurate or incomplete data
- **Delete** your data, subject to legal requirements
- **Withdraw consent** at any time for data processing
- **Object to or restrict** certain types of processing
- **Request a copy or transfer** of your data to another service provider
To exercise any of these rights, please contact us at **support@shopsalwa.com**.
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### **Contact Information**
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:
**Shopsalwa**
Dubai, United Arab Emirates
Email: **support@shopsalwa.com**
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**Last updated:** April 30, 2025